Return Policy

RETURNS

  • You are entitled to return your order within 7 days of the goods having been delivered to you.
  • Returns are subject to Return Shipping/Courier/Delivery Fee and a 10 % Return Handling Fee.
  • Once the goods have been received at our warehouse, we will refund you in full within 14 days, less the Shipping Fee
  • To initiate a return please log the return with our Returns Department by emailing info@rocakids.co.za with reasons for the return.
  • All returns are subject to inspection and pre-approval.
  • The items must be in their original condition, unused, undamaged and in their original packaging.
  • Please ensure that goods are well packaged when sending with Courier.

DAMAGES

  • Please thoroughly inspect goods upon receipt of goods by Courier.
  • If there are any defects or damages please report them to us within 24-hours by emailing info@rocakids.co.za
  • Please provide full description of damages with accompanying photographs.
  • Replacements can only be made once we have determined that there was a manufacturer defect or damage caused during transit. Items that are received with shipping damage will be replaced with the same or similar item at no charge, subject to stock availability.
  • If it is found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.

Delivery:

Please note that once you have placed your order and the payment has been made we will confirm receipt via email.

As all items are made to order production lead times are as follows:

Furniture

  • 4 Weeks

Linen

  • 4-5 Weeks

Vinyl

  • 5 Days

Lighting

  • 5 Days

Toys

  • 7 Days

  • Delivery Days:┬áDuring office hours (Monday to Friday)
  • After hours delivery is subject to quotation and availability.
  • We will give you sufficient notice of the intended delivery for the furniture items.
  • Delivery is for a 50km radius from CBD for all furniture products
  • National delivery subject to quotation
  • Limitations: Maximum of 3 flights of stairs
  • Delivery includes unwrapping and removal of packaging and placing of item.
  • Delivery costs will be automatically calculated once you enter your zone for delivery
  • All decor items are couriered
  • Delivery charges are calculated on delivery address and added to shopping cart at check out.
  • If the delivery address changes it is subject to quotation